Privacy Policy

1. Who We Are

Property Point is a real estate marketing and sales platform based in Zimbabwe, dedicated to connecting buyers, investors, and institutions with quality property opportunities. Our current developments include Malinga Rise (Filabusi, Matabeleland South) and Masuwe (Victoria Falls).

This Privacy Policy explains what personal information we collect when you visit our website, submit an inquiry, or contact us via WhatsApp, phone, or email — and how we use that information.

Contact: [email protected]  |  +263 77 488 8387

2. Information We Collect

2.1 Information You Give Us Directly

• Full name — provided when you fill in an inquiry or contact form
• Phone number / WhatsApp — used to respond to your inquiry
• Email address — optional, used for follow-up correspondence
• Property preferences — stand size, location, budget, message content

2.2 Information Collected Automatically

• IP address — logged on form submission for security and spam prevention
• Browser type and device — standard server log data
• Pages visited and time spent — through analytics tools (if active)

2.3 Information from WhatsApp

When you contact us via WhatsApp, your name and number are visible to us as part of the WhatsApp Business conversation. We do not store WhatsApp messages in any external database.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your property inquiry and provide stand availability details
• To arrange and confirm site visits
• To send you a Sale Agreement or payment schedule if you proceed with a purchase
• To contact you about updates to developments you've expressed interest in
• To comply with legal and regulatory obligations under Zimbabwean law
• To prevent fraud and abuse of our inquiry systems

We do not use your data for unsolicited bulk marketing, sell it to third parties, or share it outside the purposes listed above.

4. Legal Basis for Processing

• Consent — you voluntarily submit your details through our inquiry forms or initiate contact with us
• Legitimate interests — responding to genuine property inquiries and managing our sales pipeline
• Contractual necessity — processing data required to draft and execute a Sale Agreement
• Legal obligation — maintaining records as required under Zimbabwean law (e.g. Deeds Registry Act, Income Tax Act)

5. How Long We Keep Your Information

• Inquiry data — retained for up to 2 years for follow-up purposes, then deleted or anonymised
• Sale Agreement records — retained for the duration required by Zimbabwean property and tax law (typically 7 years)
• Server logs (IP address) — retained for up to 90 days, then automatically purged

6. Sharing Your Information

We do not sell or rent your personal information. We may share it only in these limited circumstances:

• Conveyancers and legal practitioners — when processing title deed transfers on your behalf
• Insiza RDC / Deeds Office — as required by law for registration of stands
• Email service providers — our SMTP provider receives email content to deliver inquiry notifications to our admin team
• Law enforcement — if required by a valid court order or Zimbabwean legal process

7. Data Security

• Inquiry forms are submitted over HTTPS (encrypted in transit)
• Email transmission uses TLS-encrypted SMTP
• Server access is restricted to authorised personnel only
• We do not store payment card details — payments are handled via EcoCash or direct bank transfer

No method of transmission over the internet is 100% secure. We encourage you not to share sensitive financial documents over WhatsApp unless you initiated the request.

8. Cookies

Our website may use basic session cookies that are necessary for the site to function. We do not use advertising or tracking cookies. If we introduce analytics in future, this policy will be updated.

9. Your Rights

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — request that we delete your information where we no longer have a legal reason to retain it
• Withdraw consent — opt out of marketing follow-ups at any time by contacting us

To exercise any of these rights, email us at [email protected]. We will respond within 14 business days.

10. Third-Party Links

Our website contains links to WhatsApp (Meta), Google Maps, and other external platforms. Once you leave our site, their own privacy policies apply. We are not responsible for the privacy practices of third-party websites or platforms.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after any change constitutes your acceptance of the updated policy.